At our store, we value your satisfaction and strive to ensure a fair and transparent refund and returns process. Our policy is designed to give you ample time to evaluate your purchase, with a generous 30-day period from the date of your purchase. If, for any reason, you find yourself not completely satisfied with your item within this timeframe, we are here to help facilitate a full refund or exchange.

To qualify for a return, we ask that the item remains unused and retains the pristine condition in which it was delivered to you. This includes maintaining the original packaging, which is crucial for a successful return.

When you’re ready to initiate a return, we’ll need to verify your purchase. This can be easily done by providing us with the receipt or any proof of purchase, such as the confirmation email you received or the order number we sent. To ensure a smooth process, we kindly request that you reach out to our customer service team before you send the item back to us.

We understand that sometimes items may arrive with damages, missing parts, or wear that was not present at the time of purchase. In such cases, we are prepared to offer a partial refund, which will be determined based on the condition of the item upon its return to us.

Upon receiving your returned item, our team will conduct a thorough inspection. We will then promptly inform you via email regarding the receipt of the item, as well as the outcome of our assessment. Should your return meet our criteria, we will proceed with the refund process. The refunded amount will be credited back to your original method of payment, typically within a few business days.

Late or Missing Refunds

If you’re awaiting a refund and haven’t seen it reflected in your account yet, there are a few steps you can take to track it down. Initially, revisit the account you utilized for the purchase to ensure the refund hasn’t been processed. It’s worth noting that different payment methods have varying processing times, so it may simply be a matter of waiting a little longer.

Should the refund not appear after a thorough check, the next step is to reach out to your credit card company. Financial institutions often have their own set of processing times, and it’s possible that the refund is pending on their end. They should be able to provide you with the current status and any potential delays.

In the event that you’ve confirmed with your bank or credit card company and the refund is still nowhere to be found, we’re here to assist you. Please don’t hesitate to get in touch with us directly at orders@elviscostumestore.com. Our dedicated customer service team will work diligently to resolve the issue and ensure that your refund is processed promptly. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout this process.

Color and Screen Accuracy

When shopping online, one of the inherent challenges is the accurate representation of product colors. The color you see on your screen may not be a perfect match to the actual item due to the variations in monitors, screens, and devices, as well as differences in color temperature and display settings. This discrepancy is a well-known aspect of digital commerce and is not indicative of any error on our part.

It’s important to understand that while the photos of our products are a close representation, the device you use to view our website may affect color perception. This could be due to the device’s make, model, age, or the ambient lighting conditions. As a result, the color of the item you receive might slightly differ from what you see on your screen.

Rest assured, this variation does not affect the quality, craftsmanship, or the materials used in our products. The excellence in quality and stitching remains consistent across all items. However, the color aspect is something beyond our control and we appreciate your understanding in this matter.

For those who require a precise color match, especially for custom orders, we offer a color paid sample service. This allows you to view the actual material in your own environment, ensuring that it meets your expectations before making a purchase. Please note that this is a paid service due to the costs involved in providing material samples.

We strive to provide you with the most accurate visual representation of our products and thank you for considering these factors when making your purchase. Your satisfaction is our priority, and we are here to assist you in making an informed decision.

Shipping Returns

When you decide to return an item, please be aware that the shipping costs incurred will be your responsibility. We understand that this may be an inconvenience, but as a standard practice in the industry, shipping costs are typically non-refundable.

In the event that you are entitled to a refund, it’s important to note that the cost of return shipping will be subtracted from the total refund amount. This is to cover the expenses associated with the return process.

We also recognize that the time it takes for an exchanged product to arrive can vary greatly, depending on your geographical location. We strive to process exchanges as swiftly as possible, but transit times can be affected by factors outside of our control.

For those returning items of higher value, we strongly recommend using a shipping service that offers a tracking ID. This not only provides you with the peace of mind knowing where your package is at all times but also serves as proof of shipment. While we hope that all returns reach us without issue, we must inform you that we cannot guarantee receipt of your returned item. Utilizing a trackable shipping service helps protect both you and us in the event of a shipping discrepancy.

Still need help? Visit our contact page to ask us for help.